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Privacy Policy

Last updated:

This policy explains what information Trazday (“Trazday”, “we”, “us”) processes when you use the Trazday application and this website, why we use it and what choices you have.

1. Who is responsible

Trazday, Florida, United States. Contact: soporte@trazday.com.

2. Information you provide

Account information

  • Name and email address.
  • Password, if you sign up with email.
  • Basic details from your Google account, if you choose to sign in with or link your Google account.
  • Profile photo and interface language, if you set them.

Workspace information

  • Work teams, boards, folders and their settings (for example, public or private, favorites).
  • Tasks and their details: owners, status, schedule, deadline, priority, estimated time and impact.
  • Messages and updates within tasks, mentions and attachments.
  • General board information and board files.
  • Email addresses of people you invite to a team or board.
  • Alerts and notification preferences you set.
  • Suggestions or feedback you send us from the app.

Demo requests

If you request a demo on this website, the form validates your details and opens your email app with a message addressed to soporte@trazday.com. We only receive that information if you send the email.

3. Technical and security information

  • Information about the devices and sessions you sign in from, so you can see and close them from your profile.
  • Two-factor authentication (2FA) settings.
  • Identifiers needed to send you notifications in the app or on your device.
  • Anti-abuse verification signals on sign-in forms (reCAPTCHA).

Complete inventory of technical logs:

  • IP addresses
  • Approximate location
  • Device information (operating system, device model, browser and browser data).

Retention period: Stored until the user deletes their account.

4. Cookies

This website uses a single first-party cookie that stores the language you pick manually. See the Cookie Policy for details, including the tools the application currently loads.

5. Analytics

We use Google Analytics 4, a service provided by Google LLC, to understand how our website is used and to improve Trazday. Google Analytics uses cookies and similar identifiers to collect information such as:

  • the pages you visit and how long you spend on them,
  • how you arrived at the site (for example, from a search engine or a link),
  • your device type, browser and operating system,
  • your approximate location (country or city).

Google Analytics 4 does not store your full IP address. We do not use this information to identify you personally, and we do not combine it with the content of your boards or tasks. We do not use it to show you advertising either.

Google processes this data on our behalf, under its own privacy policy: https://policies.google.com/privacy. We retain Analytics data for 12 months.

You can prevent Google Analytics from recording your activity by:

  • declining analytics cookies in our cookie notice,
  • installing the Google Analytics opt-out add-on: https://tools.google.com/dlpage/gaoptout,
  • configuring your browser to block or delete cookies.

We do not use advertising or remarketing tools.

6. How we use information

  • To create and manage your account and authenticate you.
  • To provide the service: display and sync boards and tasks, reorder tasks with the prioritization feature and enable collaboration between members.
  • To send service notifications such as assignment notices, mentions, reminders about unfinished tasks and alerts you schedule.
  • To manage the free trial, subscriptions, payments and invoices.
  • To protect the security of accounts and the service and prevent abuse.
  • To respond to your questions and support or demo requests.
  • To comply with legal obligations.

7. Service providers

We share information with providers who help us operate the service, only as needed. Based on the application's current implementation:

  • Stripe: payment processing and card management.
  • Google: Sign in with Google, Firebase services used by the app (real-time database and notification messaging) and reCAPTCHA.

Pending confirmation: Hosting and infrastructure providers for the application (the API is served from trazday.gnovalty.com).

Pending confirmation: Transactional email provider.

We do not sell your personal information.

8. Payment information

Your card details are entered in a form provided by Stripe and processed by Stripe. We keep the information needed to manage your subscription, such as the plan, payment status and the email address invoices are sent to.

9. Security

We apply reasonable technical and organizational measures to protect information, such as optional two-factor authentication, per-device session management and encrypted connections. No system is completely secure; if we detect an incident affecting your data, we will inform you as required by law.

10. Data retention

We keep information while your account is active and for as long as needed for the purposes described.

When you delete your account, the app tells you the period during which you can recover it.

11. Your rights

Positive Communications LLC, as the controller of your data in Trazday, respects the rights that applicable data protection law grants you based on where you live. In general, you may be able to:

  • Access your personal data and know how we use it, where we got it from and who we share it with.
  • Rectify inaccurate, incomplete or outdated data.
  • Delete your data (erasure), unless we must keep it to comply with a legal obligation.
  • Object to certain processing, including the use of your data for marketing purposes.
  • Request portability of your data in a structured, commonly used format.
  • Withdraw your consent at any time, without affecting processing carried out before that.
  • Not be subject to decisions based solely on automated processing that significantly affect you.
  • File a complaint with the competent data protection authority.

How to exercise them

You can edit your profile and delete your account from the app. For any other request, email us at soporte@trazday.com with the subject line “Privacy rights”. Tell us your name, the email address on your account and the right you want to exercise. We may ask for additional information to verify your identity. Exercising your rights is free, and we will respond within the deadlines set by applicable law. You may also act through a duly accredited representative. You will not receive different treatment for exercising your rights.

Peru

Law No. 29733 (Personal Data Protection Law) and its Regulations (Supreme Decree No. 016-2024-JUS) apply. If your request is denied or not addressed, you can file a complaint with the National Authority for the Protection of Personal Data at the Ministry of Justice and Human Rights.

Colombia

Law 1581 of 2012 and Decree 1377 of 2013 (compiled in Decree 1074 of 2015) apply. You have the right to know, update and rectify your data, request proof of the authorization granted, be informed about its use, revoke your authorization or request erasure, and access it free of charge. We will handle inquiries within a maximum of 10 business days (extendable by 5) and complaints within a maximum of 15 business days (extendable by 8). Once this process with us is exhausted, you can go to the Superintendence of Industry and Commerce (SIC).

United States

If you live in a state with a comprehensive privacy law (for example, California, Virginia, Colorado or Texas), you may have the right to know, correct, delete and obtain a copy of your data, and to opt out of its sale, of targeted advertising or of profiling. Trazday does not sell your personal information. If we deny your request, you can appeal by emailing soporte@trazday.com with the subject line “Appeal”. If you are not satisfied with the response, you can contact your state's attorney general.

Other countries

If you live in another country, including within the European Union, you will have the rights recognized by your local law and may file a complaint with the corresponding supervisory authority.

12. International processing

Trazday is based in the United States and some providers may process information in other countries. Your information may therefore be transferred to and processed outside your country of residence.

Pending confirmation: Specific hosting countries and applicable transfer mechanisms.

13. Children

Trazday is a service for work teams and is not directed to children.

The minimum age to create an account is 18.

14. Changes to this policy

We may update this policy. We will publish the current version on this page with its update date and, if the changes are material, let you know.

15. Contact

For any privacy question, email us at soporte@trazday.com.